Business owners should be getting in on the act, too. Some words of wisdom:
- About Your Business: You can use the "About This Business" tab to tell people a little something special about your business. Please keep it relevant: don't use this feature to attack your competitors, reviewers, or Yelp, and don't use it to seed keywords or post special offers or promotions — we'll remove them if we see them.
- Public Comments: Private messaging is often the best way to resolve a dispute with an unhappy customer, but business owners can also address issues publicly by posting a public comment. As with private messaging, we ask that business owners upload a clear photo of themselves to help personalize their message. Don't use public comments to launch personal attacks, advertise, or offer an incentive to change a review.
- Video: Videos are a great way for advertisers to promote themselves on Yelp. Be as creative as you can, but please keep it clean. We're not big fans of imagery showing violence, drug use, nudity, near nudity, or suggestive acts. Also, please don't use your video to disparage other businesses, users or Yelp; request or solicit reviews from users; or respond to user reviews.